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I’ve stressed this many times and I want to make it painfully clear: You are responsible for backing up your data.

Yes, we are a hosting provider. Yes, we take database backups. No, those backups are not frequent and are intended for us to be able to restore service in the event of a complete failure.

KVM Users

Backup your crap. We take 0 backups of KVMs.

In the future we may have a backup server for the kvms, but it’s not going to happen until there are more KVM users to justify the service.

Email Users

You’re covered to an extent. Everything on the email server is in a database, which we backup. No, we do not do frequent backups.

Yes, you should be backing up your emails!

Social Users

Database backups are performed infrequently. We do not backup images.

Please do not use our fediverse services as your file host.

Chat Users:

If you are using our chat service for RAG (inserting documents into the database), well, we backup the data. It’s just not frequent backups. Please make sure you backup any data you input into the system that you want saved.

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